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Guarentee and Refund Policy
( The tartan shown at left is the "Macpherson" red. )
All fabrics shown on this site are manufactured in Scotland by leading mills.
Most tartan and gift products that we offer come with a money back
satisfaction guarantee. If you are not delighted with the merchandise that
you receive we will either replace the item or refund your purchase price (less shipping and handling charges). No refunds or returns on custom orders unless defective.
Custom orders would be considered any item personalized and or
custom fitted. ( IE: embroidered items,kilts and skirts ).
For a preview of some of the many products that we carry visit our Tartan Readymade Fashions page.
To purchase any of the items please visit our online retail store,
To receive a replacement contact us to obtain a return authorization and then return the merchandise to us and we will reship the new item generally within 72 hours of receiving the order, unless it needs to be custom ordered.Returns must be made within (10) ten business days otherwise a store credit will be issued instead of a cash refund.
Returns should be sent post paid to ;
2711 Ft Campbell Blvd
Hopkinsville, KY 42240
To receive refund or return approval please contact our customer service department
Contact Us .You will need to have your customer number and invoice number handy when contacting us.These can be found on the invoice you received with the package and also the packing list.
Custom printed scrolls will be replaced free of charge if the item arrives damaged.To receive a replacement please return the scroll to us and we will be happy to issue you another one.
We take every possible step to ensure that what you order is received in the same condition as to when it left our facilities, however some items may arrive damaged in shipment. In this event you should contact the shipper before contacting us as their insurance should cover the replacement of the items.